Marie Curie

Problem definition:

This project was about improving the shift booking process for the volunteers. It was a purely UX focused project, where no UI design would take place; the brand’s look and feel would be applied on the wireframes during the built.

Usr requirements:

• Locate the nearest Marie Curie collection points

• Ability to book for up to 6 adults in one go

• Ability to search within a specific period of time

• Ability to select and remove multiple shifts from multiple locations

The process

• UX expert review

• High fidelity desktop and mobile wireframes for the new process. Given that there wouldn’t be any UI design done during this project, I created high fidelity wireframes using the brand colours, to get a better idea of how the end result would look like. An invision prototype was created to present to the client and communicate the functionality to the tech team.

1. Discovery - UX expert review

A UX expert review was conducted to identify usability issues in the process.

2. Rapid sketching

3. High fidelity wireframes

High fidelity desktop and mobile wireframes for the new process. Given that there wouldn’t be any UI design done during this project, I created high fidelity wireframes using the brand colours, to get a better idea of how the end result would look like. An invision prototype was created to present to the client and communicate the functionality to the tech team.

What could have been done better UX-wise?

• Usability testing on the new process to validate or reject our assumptions from the expert review and the recommended solutions

• Quality Assurance before the launch to spot some inconsistencies between the proposed UX and the end result.

What we would like to do next?

1. Quality Assurance and bug fixing

2. Usability testing on the new process

3. Re-iterate and optimise the user experience based on the findings of the usability testing. New user journeys, wireframes might be needed, but hopefully not or not much ;-)